Profile

  • 1. What is call centre?

  • Ans- Call Centre is centralized office used for the purpose of receiving and transmitting a large volume of request by the telephone, in addition To a Call Centre, collecting, handling of letters, faxes, emails, and any Documents at one location are known as a contact centre.

     

     

  • 2. What is Customer Care? ?

  • Ans- Customer Care involves putting systems in place to maximize your customer satisfaction with your business. Customer Care is the right destination for those customers who are curious as well as want to know something and having with difficulties/problems.

    • Knowing how to deal effectively with our customers in all circumstances.
    • Building good working relationships with our colleagues.
    • Managing communications, expectations, and perceptions.
    • Securing a competitive edge in recruitment and retention.

     

     

  • 3. What is a Good Customer Care/Customer Care responsibility?

  • Ans- Good Customer Care is the key to the success of any organization. This work shop provides participants with the necessary skills to understand and exceed customer expectation.

    • Knowing how to deal effectively with our customers in all circumstances.
    • Building good working relationships with our colleagues.
    • Managing communications, expectations, and perceptions.
    • Securing a competitive edge in recruitment and retention.

     

     

  • 4. What is BPO?

  • Ans- BPO means Business Process Outsourcing. Outsourcing involves the transfer of some of the function or work of a company to a third party, which may be in the country or abroad.

     

     

  • 5. What is Customer Care?

  • Ans. Customer Care involves putting systems in place to maximize your customer satisfaction with your business. Customer Care is the right destination for those customers who are curious as well as want to know something and having with difficulties/problems. Knowing how to deal effectively with our customers in all circumstance Building good working relationships with our colleagues. Managing communications, expectation, and perceptions. Securing a competitive edge in recruitment and retention.

     

    We are undoubtedly the only training company who gives value for money to students. Our fees are affordable and they include :

    • Personalized Classroom Training
    • Exhaustive Study Materials
    • Placement Service
    • Dual Certification

     

     

  • Our Mission

  • To enhance employability of the students and profitability of our Training centers. "Mission Is Countless But Mission Worthy Is Not. A Journey without a Mission Is an Un-worthy Journey" It has always been our Endeavour to bring the segment to the mainstream of the society who is not as affluent. We strongly believe that even being professional also means respecting the emotions of the society. Our mission is to prove to the world that "English is not the luxury of only the rich".

     

     

  • Our Vision

  • To be the most preferred and sought after provider of training and development services for business, soft skills & placement.

     

    At MCS BPO TECHNOLOGY, we help students develop these skills and make them successful in corporate world. Then, we take the extra step – we assess the students’ capabilities and place them accordingly. Our huge client database enables us to offer the right placement for the right student. It gives us great pleasure to see that the government has recognized our efforts. As a result, we have been selected as the implementation body for many government schemes. Along with bringing recognition, it has also brought us a great responsibility – the responsibility to live up to the expectations. And we are committed to it.

     

  • The salient Features Of Our Training:
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    • Very professional classroom training
    • Training catering to the needs of BPO.
    • Provision of thorough computer training program.
    • Concise yet effective study materials.
    • Proper job placement after successful completion of training.


    Certification after the training program to the candidates so that they can have their own identity in the society.

    About

    MCS BPO TECHNOLOGY, India’s leading BPO, outsourcing and IT Company in Hooghly, West Bengal. An exclusive solutions and support provider for all sectors. We also providing consultancy services.

    Services Overview

    When a candidate approaches MCS BPO TECHNOLOGY we take a counseling session to judge the confidence level and other skills. If the counselor finds the candidate appropriate, we forward his/her CV to the companies for direct placement.

    MCS BPO

    "When you live for a strong purpose, then hard work isn't an option. It's necessity."

    - STEVE PAVLINA